Governance & Service Excellence
We are focusing on service excellence with equity, innovation, efficiency, effectiveness, accountability and transparency.
Click on a measure to see more information
Call Quality Score
Percentage of calls monitored that achieved the target score of 85%.
City Credit Rating (Standard & Poor’s)
A financial health indicator indicating the City’s ability to meet financial commitments
Overall Infrastructure Assets Condition Rating
an overall assessment of the City's infrastructure assets and their investment needs.